Marketing and Communications Officer

The Role: Marketing & Communications Officer
NYCOS is looking to appoint a creative and energetic individual to the role of Marketing and Communications Officer. You will make a vital contribution to the marketing and communications functions of NYCOS, working on a diverse range of activities including our National Choirs, Regional Choirs and Creative Learning programmes.

2026 marks NYCOS’s 30th anniversary, and we are looking for someone who will help us celebrate this significant milestone and communicate our achievements and impact to the public throughout this special year.

Job Title:
Marketing & Communications Officer

Reporting to:
General Manager

Pension:
Employer Contribution is currently 5%

Tenure:
Permanent

Holiday entitlement:
28 days per annum, inclusive of Bank Holidays (pro rata)
Office closure for 2 weeks across the Chirstmas period.

Notice:
Three months

Starting Date:
February 2026

RESPONSIBILITIES

Marketing

Coordinate the delivery and execution of marketing campaigns and promotion across all NYCOS activity, including memberships, concerts and events and Creative Learning.

Plan and deliver marketing campaigns, including NYCOS’s 30th anniversary celebrations throughout 2026.

Contribute to, and coordinate the development of the Marketing Plan, ensuring all output is consistent with the organisational strategy.

Initiate and create marketing materials, including adverts, website content, social media graphics, images and email footers, using various software including Adobe Creative Suite and Canva

Manage photography and film content by coordinating and booking photographers, creating detailed photo briefs, and overseeing the editing, branding and subtitling of company video content

Maintain all NYCOS publication designs, editing and reformatting for new editions using InDesign

Lead on the delivery of job packs and recruitment materials

Coordinate external suppliers including printers for marketing materials

Develop, edit and update website pages (using WordPress). Basic HTML and CSS knowledge would be an advantage, working alongside a web designer for more complex updates

Create and manage online forms for choir memberships, applications and other activities, working with the website’s form builder plugin (Gravity Forms)

Communications

Manage the organisation’s primary social media channels (Facebook, Instagram, LinkedIn) and plan, create and post appropriate content and social media responses

Promote NYCOS activities to a wide range of media, working with an external PR agency on specific campaign briefs

Maintain comprehensive media archive and track press coverage across all NYCOS activities

Coordinate information for and create/send newsletters via Mailchimp, with access to charity CRM for contact data integration

Copywrite and manage the design and production of concert and performance programmes

Work collaboratively with festival programming teams (Edinburgh Festival Fringe, Edinburgh International Festival, etc.) on promotional activities

General
Work within agreed budget limits and track expenditure accurately, in agreement with the General Manager

Work with the wider team to monitor and evaluate all activity, producing reports as required

Assist with data maintenance, extraction and analysis, and ensure that NYCOS follows best practice in protecting audience data and complies with GDPR and other relevant legislation

Attend regular team meetings

Attend concerts and events as required

Work closely with Alumni & Development colleagues on fundraising and engagement campaigns

This role description outlines the key responsibilities; however, as part of a small, dynamic team, the post-holder may be asked to contribute to other projects and activities that support NYCOS’s mission and objectives.

PERSONAL SPECIFICATION

Experience
Experience of working in a cultural organisation and/or a marketing, media or digital agency and/or in a customer service role

Good creative communication skills, with the ability to identify and develop a narrative in words and images that tells the story of what NYCOS does

Confidence in learning technical aspects of marketing and using software programs, apps and platforms (e.g. social media, design software, content management and CRM/ticketing systems)

Excellent proof-reading skills and exceptional attention to detail

Excellent IT skills with a high degree of proficiency with most common packages (Microsoft Office, databases, WordPress)

Commitment to being a participative member of a team, diplomacy and discretion, and supporting colleagues

Exceptional writing and communication skills, with an ability to convey detailed information in a concise and compelling way

Exceptional attention to detail and organisational skills

Ability to prioritise and meet regular deadlines whilst working under pressure

Interest in choral music and knowledge of the national and international choral or classical music sector.

Desirable
Experience with Search Engine Optimisation and digital advertising campaigns (Google Ads, Facebook Ads etc.)

Familiarity with page layout and design programmes like InDesign and Canva.

Competencies
An analytical and thoughtful approach to your own and the team’s work; able to assess outcomes, research ideas and innovate with solutions

Excellent interpersonal and communication skills, with the ability to engage a wide range of people
High attention to detail

Appreciation of and support for the aims, values and ethos of NYCOS

Exceptional influencing, negotiation and diplomacy skills

Ability to think and operate strategically and provide flexible solutions

Ability to deliver to demanding deadlines and with a hands-on approach

Ability to self-motivate, work as part of a small team, and support colleagues, even under pressure